neo

Terms and Conditions

NEO Web Agency Terms of Service

Introduction

Welcome to NEO Web Agency. These Terms of Service govern your use of our web development and management services. By engaging our services, you agree to comply with these terms. Please read them carefully.

Just be nice

At NEO Web Agency, we believe that the foundation of a successful partnership is mutual respect and kindness. We strive to create a positive and supportive environment for both our clients and our team. Simple acts of courtesy go a long way in fostering productive and enjoyable interactions. Whether it’s a friendly greeting, patient communication, or understanding during challenging times, kindness makes our collaborative efforts more effective and enjoyable. So, let’s just be nice to each other – it’s the key to achieving great things together in a creative environment.

Service Plans

NEO Web Agency offers various web management price plans, each requiring a one-year commitment, billed monthly. These plans encompass a range of services designed to maintain and optimize your website.

Web Development and Management

We are a web development company and should not be mistaken for a marketing department, although we will always offer advice within our remit.

Monthly Fees Policy

Maintaining a WordPress website often incurs monthly fees due to several factors:

  1. Licensing Fees: Premium themes and plugins that offer enhanced features and customization options beyond the free versions.
  2. Hosting Fees: Necessary to keep the website live on the internet, with costs varying based on the hosting provider and the level of service required.
  3. Domain Registration: A recurring expense essential for maintaining a unique web address.
  4. Ongoing Maintenance: Regular updates and repairs are crucial for keeping the website secure and functioning optimally, requiring either DIY efforts or outsourcing to professionals.

Neglecting these updates can lead to vulnerabilities and compromises, potentially resulting in the website breaking or being hacked. Therefore, investing in regular maintenance and security measures is essential for the long-term health and success of a WordPress website, contributing to its monthly expenses.

Hosting Policy

At NEO Web Agency, we provide a selection of six recommended web hosts for you to choose from. We exclusively partner with these hosts because they have been audited by us, maintain high standards, and offer fair pricing, ensuring cost-effectiveness for both you and us. Our familiarity with each host’s interfaces enables us to be more time-efficient in performing repairs or contacting them on your behalf for service work.

Assisting in Building the Website

Web Design
We expect full cooperation and communication for web design. The design can be created by your marketing department or based on drafts from your team. We’re happy to collaborate in this aspect. We will always advise clients if they’re heading in the wrong direction and guide them accordingly.

Web Development
For web development, we operate under strict terms and conditions to protect both our clients and ourselves. We only manage websites that we have built to ensure we can uphold certain standards and features while offering unlimited repairs and maintenance. Allowing multiple developers to work on the same site could lead to issues, requiring us to fix problems we did not cause, which leaves us liable for repairs. Unoptimized changes can trigger site failures, which we would then need to address.

We maintain constant communication within our team and have an extensive knowledge base for every website we’ve built, enabling us to troubleshoot efficiently. Each site’s code and structure are unique to us. As a precaution, we lock most sections of the website to prevent unauthorized changes, maintaining the integrity of our service.

Termination and Refunds

Any breach of these terms may result in the termination of your services. Refunds will be handled on a case-by-case basis, taking into consideration the nature of the breach and the services rendered up to the point of termination. By accepting the terms and conditions of NEO Web Agency, you are also acknowledging and agreeing to our refund policy. For detailed information, please refer to our refund policy page here.

Changes to Terms

NEO Web Agency reserves the right to modify these terms at any time. Any changes will be communicated to you in advance and will become effective immediately upon posting.

Contact Information

For any questions or concerns regarding these Terms of Service, please contact us directly.


Thank you for choosing NEO Web Agency. We look forward to working with you and ensuring the success of your web presence.


Zero Tolerance Policy for Assholes

Purpose

At NEO Web Agency, we are committed to maintaining a respectful and professional environment for our small, closely-knit team. This policy outlines our zero-tolerance stance on abusive behavior towards our employees.

Scope

This policy applies to all clients, customers, and any individuals interacting with our staff.

Policy

  1. Respectful Communication:
    • All communications with our staff must be conducted respectfully. Any form of verbal abuse, including shouting, insults, or derogatory remarks, will not be tolerated.
  2. Harassment:
    • Harassment in any form, including but not limited to, persistent unwelcome comments, threats, or inappropriate language, is strictly prohibited.
  3. Threats and Intimidation:
    • Any threats of violence, intimidation, or attempts to coerce our staff will result in immediate termination of services and potential legal action.
  4. Discrimination:
    • Discriminatory comments or actions based on race, gender, sexual orientation, religion, or any other protected characteristic are unacceptable and will not be tolerated.
  5. Unreasonable Demands:
    • Making unreasonable demands or expecting our staff to perform tasks outside the scope of their duties in an aggressive manner is unacceptable.
  6. False Accusations:
    • Falsely accusing our staff of misconduct or spreading unfounded rumors damages our work environment and will result in appropriate actions, including termination of services.

Consequences

  • First Offense: The individual will receive a formal warning and a reminder of this policy.
  • Second Offense: The individual’s access to our services may be temporarily suspended, and a meeting with senior management will be required to determine whether we want to work with you or not.
  • Third Offense: The individual’s account and access to our services will be terminated permanently without notice – all funds will be recovered automatically by your chosen payment method if you haven’t completed your yearly term.

Reporting

If any staff member feels they have been subjected to abusive behavior, they are encouraged to report the incident to their supervisor or senior management immediately. All reports will be taken seriously and investigated promptly.

Conclusion

We value all our clients and strive to provide the best service possible. However, maintaining a respectful and safe environment for our small, closely-knit team is our top priority. We work very closely together in continuous communication to maintain a harmonious environment. We do not have the time nor the need for customers who disrupt this balance.

Thank you for your understanding and support.

neo

SELECT AN AGENT

Important note: All details from the call must be logged into a ticket before any work is carried out.

This can be completed by your agent or yourself. Call times will be deducted from your monthly minute quota.