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Refund Policy

NEO Web Agency Refunds Policy

Non-Refundable Monthly Fees

  • Initial Investment: Our services require a significant initial investment on our part, including administrative and setup costs. Therefore, all monthly fees are non-refundable.
  • Subscription Cancellation: In case of subscription cancellation, NEO Web Agency reserves the right to recover costs associated with the initial setup and administrative efforts automatically, without notice.

Policy Details

  1. Expired Deals: NEO Web Agency may, at its discretion, honor expired deals as a goodwill gesture. However, clients should adhere to the timelines provided for deals and offers.
  2. Scope of Services:
  • Clients not subscribed to our web management services may not be eligible for certain requests, including phone or video consultations. These services fall under consultancy and are chargeable.
  • Development time is chargeable and not included in standard agreements unless specified otherwise.

Web Design Refunds and Cost of Web Design Software:

Cost of Web Design Software

  • The web design software used incurs significant costs ($462.73 or £367.45 at the 2024 rate).

Refund Eligibility for Web Builds

  • If a project becomes unviable due to extended discussions or scope changes, NEO Web Agency may offer a full refund for the web build.
  • This refund does not cover expenses related to domain names, hosting, or email services purchased separately.
  • Any labor conducted at a rate of £100 GBP per hour, as highlighted within your development hub, will not be refunded.

Termination of Web Design Contracts

  • In the event of termination of a web design contract or agreement, NEO Web Agency reserves the right to recover costs associated with any overage time spent that hasn’t been covered by additional web management plans. This recovery may be processed using Stripe or GoCardless merchant services for convenience and efficiency.

Contact Information

For any questions or clarification regarding our refunds policy, please feel free to contact accounts payable at NEO Web Agency. ap@neoagency.io

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