Not receiving order confirmations? Or has a sudden stream of website inquiries come to a halt? You may think that something is wrong with your inbox, or perhaps something wrong with the website causing you to not receive emails. Typically, this issue lies within SMTP authentication on your website. Let’s look at how our maintenance team addresses and fixes the issue.

What is SMTP?

SMTP stands for Simple Mail Transfer Protocol. It’s the standard protocol used to send emails from one server to another through your website. Think of it as the mail carrier for email – it handles sending, not reading. On your website, we use your primary business email address, email password, and other information like the SMTP Host and Port, to configure your SMTP and allow emails to be sent from your website.

What happens when my SMTP stops working?

When our team identifies that SMTP is not working on your website, we first double check that all the technical information is correct (which it will be if SMTP was working beforehand). Then, we ask you to send your email password associated with the email address so we can re-authenticate it. This can commonly be caused due to password changes or resets that aren’t forwarded to us. When any updates are made to your email password, feel free to send a ticket to the team to double check if any action is required to prevent disruption to your inbox!