At Neo Agency, we take pride in delivering a fast, transparent, and high-quality service. That’s why all communication, ticket requests, and updates are handled exclusively through the Neo Hub, our secure, purpose-built platform designed to make your life easier and your website perform better.
What is the Neo Hub?
The Neo Hub is your all-in-one command centre. It’s a highly sophisticated, centralised platform that gives you access to:
Website Performance & Analytics – Make Smarter Decisions, Faster!
Your website is a powerful asset, but only if you know how it’s performing. The Neo Hub gives you access to clear, actionable analytics:
- See what pages are getting traffic
- Track user behaviour, click-throughs, bounce rates and conversions
- Identify what’s working – and what’s not
Why it matters:
Without analytics, you’re flying blind. This data helps you make informed decisions, spot problems early, and focus your marketing efforts where they’ll generate the most impact.
Time Tracking for Development Hours – Total Transparency
Whether you’re on a retainer or pay-as-you-go plan, every minute spent on your site is logged in the Neo Hub:
- Track how your dev time is being used
- Break down by task or category
- See what’s in progress or complete
Why it matters:
You deserve to know exactly what you’re paying for. Our time tracking ensures full transparency, so you can trust that your development time is being used efficiently and productively.
Account & Billing Management – Stay Organised and In Control
Manage your entire account from one secure location:
- Update billing details
- View past invoices
- Download receipts and statements
- Track subscriptions or development minutes
Why it matters:
No more digging through old emails or chasing down receipts. The Neo Hub keeps your financial admin tidy, professional, and stress-free.
Delegated Access for Team Members – Empower the Right People
Need your marketing manager to raise a ticket? Want your finance team to view invoices? You can delegate specific permissions:
- Add or remove team members
- Assign roles (view-only, admin, billing, etc.)
- Control who sees what
Why it matters:
It keeps your team agile and your workflow flawless. You’ll never have to forward logins, copy emails, or become the bottleneck for routine requests again.
Support Ticket Tracking & Messaging – No More Guesswork
Every ticket you raise is stored, tracked, and responded to within the Hub:
- Track ticket statuses in real time
- See full message history and updates
- Get notified when a developer replies or resolves an issue
Why it matters:
Forget messy email chains or having to explain things multiple times. Everything is threaded, timestamped, and colour-coded, so you always know what’s going on- and what’s next.
On the Move? Stay Connected Anywhere
We know your business doesn’t stop when you leave your desk and neither should your access to your website.
That’s why the NEO Hub is also available as a native mobile app, giving you full control while you’re on the go. Whether you’re travelling, in meetings, or just prefer working from your phone.
But beyond just functionality, the Neo Hub is a strategic safeguard against communication breakdowns.
Why We No Longer Use Email for Tickets
Over time, we found that email-based support, while convenient in the past, would often lead to communication breakdowns:
- Replies went missing
- Messages ended up in spam folders
- Email accounts were temporarily inaccessible
- Important context was lost in long threads
- Team members weren’t always looped in
These challenges weren’t anyone’s fault, but they did slow things down and create avoidable delays.
To ensure faster, clearer, and more reliable support, we’ve moved all communication into the NEO Hub. There, every message is securely stored, easy to track, and fully transparent – so nothing slips through the cracks.
How the Neo Hub Streamlines Everything
Every message, ticket, or file lives in one place, with complete context. There’s no need to re-explain issues or forward long email chains. Your full support history is visible to you and our developers at all times.
Even better, the platform is colour-coded for clarity:
- 🟠 Unsolved
- 🟡 In Progress (with a developer)
- 🔵 Awaiting Client Response
- ✅ Resolved
This gives both our team (and yours) a clear visual indicator of the status of each ticket.
Each ticket is automatically assigned to a developer, so nothing falls through the cracks. We prioritise based on urgency and impact. If your ticket is in the Hub, we’re on it. If it’s not in the Hub – it wasn’t submitted. Simple.
Real-World Example: Email vs Neo Hub
Let’s say you’re having an issue with your website’s booking form.
🚫 Submitting a Request via Email
You send an email titled “Booking form broken again 😡” to support@randomagency.com. You assume it’s received.
- A dev is off sick, and no one sees the email.
- It ends up in a spam folder.
- You forgot to include the URL or device/browser details.
- You follow up a few days later with: “Any update?”
- The new developer who picks it up has no idea what the issue is or what’s been done so far.
- Multiple back-and-forths later, you’re frustrated and losing bookings.
✅ Submitting the Same Request via Neo Hub
You log into the Neo Hub and create a new support ticket titled “Booking form not sending confirmation email”.
- A developer is instantly assigned.
- The ticket is tagged 🟠 Unsolved.
- Within an hour, the dev updates the ticket to 🟡 In Progress.
- They leave a note: “Found the issue – SMTP config error. Updating now.”
- You’re notified when it changes to ✅ Resolved, and a fix summary is included.
No lost messages. No repeated explanations. No guesswork. Just clarity, efficiency, and a log of everything that happened.
🔐 Getting Started: How to Access and Use the NEO Hub
Your NEO Agency Login and Password
Once your account is created, we send your login details via a secure email form. This includes your:
- Username
- Password
- Account activation link
👉 If you haven’t seen it yet, search your inbox for:
“Your NEO Agency account has been created!”
(Be sure to check your spam or junk folders just in case.)
How to Log In
- Visit neoagency.io
- Click “Log In” in the top-right corner
- Enter your credentials
- Welcome to your NEO Hub dashboard
🧭 Navigating the NEO Hub: Section by Section
Main Dashboard
- Overview of development credits remaining
- Status of tickets and responses
- Quick access to your website(s)
- View maintenance tasks and analytics at a glance
Account
- View previous orders and subscription history
- Update billing info, passwords, and contact details
- Add users with delegate access
Delegate access allows team members to raise, track, and respond to tickets on your behalf.
Tickets
- View, manage, and respond to active tickets
- Submit new requests with “Create Ticket”
- Monitor which developer is handling each task
- See how many credits each ticket has used
- Purchase additional credits if needed
Analytics
Monthly reports on:
- Website views, clicks, and impressions
- Top-performing pages
- Audience insights
Designed to be easier and clearer than traditional analytics tools.
✅ In Summary
The Neo Hub isn’t just a nice-to-have; it’s an absolute necessity for us to work together in the most secure and efficient way possible.. It eliminates miscommunication, prioritises transparency, and helps us resolve your issues faster and more effectively.
Your time is valuable. So is your website. The Neo Hub helps us protect both.
Got questions? Need help logging in?
We’re here for you. Just head to the NEO Hub and submit a ticket – go on, take it for a spin!