Microsoft 365 accounts disconnected from Apple Mail on iOS

There is currently an issue causing Microsoft 365 email accounts to be disconnected from Apple Mail. We understand how frustrating email disruptions can be, and we’re here to assist. To resolve this, you’ll need to remove and re-add your email account in Apple Mail. If you’ve forgotten or don’t know your Microsoft 365 password, please reset it before proceeding with the steps.

For immediate access to your email, you can log into Microsoft 365 through a web browser on your phone or computer.

1. Remove your account from Apple Mail

First, we need to remove your Microsoft 365 account from Apple Mail.

1. On your iPhone or iPad, open the Settings menu.
2. Scroll down and tap Mail, then select Accounts.

3. Select Mail Accounts.

4. Press Exchange.

5. Scroll down to the bottom of the page, and tap Delete Account.
6. To confirm the removal of your account from Apple Mail, tap Delete from My iPhone.

You’ve now successfully removed your Microsoft 365 account from your emails.

2. Re-connect your email account to Apple Mail

Next, we’ll add your Microsoft 365 account back to Apple Mail.

To verify if you know your password (or for immediate email access), try signing in to Microsoft 365 using your phone’s default web browser. If you’re able to sign in successfully, it will save you a few steps when re-adding your account to Apple Mail. If you’ve forgotten or don’t know your Microsoft 365 password, please reset it before re-adding your account.

Please note: If you’re in an unfamiliar location and have Stolen Device Protection enabled, you may receive a message about a security delay. To proceed with adding your email account, either go to a familiar location and disable the protection, or wait an hour. For instructions on how to turn Stolen Device Protection on or off, visit Apple.com. Remember to turn it back on once you’re finished.

1. Open Settings.
2. Press Apps, then navigate to Mail.

3. Select Mail Accounts.

4. Choose Add Account.

5. Press Microsoft Exchange

6. Enter your Microsoft 365 email address, then continue.

7. To confirm that you want to use your account, tap Sign In. A message will appear stating that Settings wants to use microsoftonline.com to sign in. Tap Continue, and the Elite sign-in page will open. Enter your email password and tap Sign In. You may be asked to verify your account to proceed.
8. If you’ve forgotten your Microsoft 365 email password, tap the Forgot Password link (it says “Need to find your password?”)

9. If prompted to trust the domain, tap Continue.
10. If your admin has enabled multi-factor authentication (MFA), verify your account using your authentication method.
11. You may be asked to accept permissions, which allows Microsoft 365 and the Apple Mail app to work together. Tap Accept. (To accept for your organization, select the checkbox next to Consent on behalf of your organization.)
12. Tap Save.
13. Your Microsoft 365 account will be added to Apple Mail, and you can continue using your email as usual.

If you’re still having trouble removing and re-adding your account, the Elite Guides are available to assist you.