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Using NEO

Neo Hub
Using NEO

Neo Hub guide

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At Neo Agency, we take pride in delivering a fast, transparent, and high-quality service. That’s why all communication, ticket requests,

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The Hub

Your own personal Hub to manage tickets, invoices, view analytics, and check recent news.

The Hub

Navigation

Navigating the hub has been made easy, with four simple buttons to take you to each key area.

Navigation

Create a ticket

To quickly create a ticket and make a request for your website, click the ‘Create Ticket’ button in your hub.

quick create a ticket

Creating a ticket

Simply fill in all the fields, upload any required attachments, and a phone number to receive SMS notifications – then hit ‘Submit Request’.

creating a ticket

Monitor tickets

To monitor new and existing tickets, simply navigate to the ‘Tickets’ page. Then filter or search to find the ticket you need.

monitoring tickets

Booking a call

If requested to book a call with one of our team, simply press the “Book a Call” button in your hub and select the required developer.

book a call